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Notes & Frequently Asked Questions: How long does it take you to process my order? After the 2-business day cancellation window, please allow 7 days for your order to process (most times we're able to process your order much sooner). Then, allow up to 5 days shipping time for your order to arrive. All in all, allow up to 2 weeks to receive your order. We will be in touch with you through the process. Also, feel free to contact us if you have any questions. What is the minimum amount I can order? We only require a 2-box minimum order to process. Our shopping cart pages are set up to process 2 boxes of cards at a time, at a cost of $24 for the 2-box order. So, ordering a single unit of cards (i.e., 2 boxes), you will be charged $24 per unit. When order 2 units, you will be ordering 4 boxes of cards, and so on. How can you print so few cards and maintain quality at this price? Other websites require that I order 100 cards of each design to get this level of pricing. We are a unique printing company that contains the best of both worlds (as explained in our About Us page). We have taken the best that digital custom printing has to offer at this point in time, and combined it with a fearlessly picky staff of individuals who each participates in the printing process. Remember that our pricing includes a corresponding number of envelopes and comes to you boxed. What if I wish to cancel my order? Once we are notified of your order, or receive your order via postal mail, we will send you an email acknowledgement. We will then hold the order for 2 business days to allow you the opportunity to cancel. During this 2 business day window, you may contact us to cancel, and we will issue you a complete refund. Or you may contact us to make changes in your order during this 2 day period. However, because of the extreme custom nature of our work, once we begin production of your order, we cannot issue any refund, and your order will be shipped to you upon completion. Can I see what my cards will look like prior to placing an order? Yes. If you would like samples of your cards prior to ordering, please use the Card Sampler selection on the order page. You will be mailed 4 sample cards using the artwork and/or photos you uploaded during ordering. The cost of ordering samples is $10 and is non-refundable. The Card Sampler will consist of two 7" x 5" cards, and two 5.5" x 4.25" cards. Is your work guaranteed? Yes. Our work is guaranteed to be error-free in the printing of text, and will be the same product as the Card Sampler (if you ordered samples). If you are at all uncomfortable about ordering prior to viewing our work, we urge you to first order the Card Sampler prior to placing a full order. What if I am not able to upload images on the order website? If you are not able to upload
images, and prefer to send your images to us in another format, here are
some suggestions: Mail your packet to: What is the best resolution for the images I will use or upload? Does the size (or resolution) of the photo make any difference in uploading? While you will be able to upload more quickly with smaller sized digital images, we ask you to ensure that your cards will look the best possible by uploading the largest, highest resolution images in your files. And if you encounter any timing out issues in uploading on the ordering webpage, simply email the images to us as attachments. Can I upload 4 images AND have custom text on the back of the card? Yes. You may use the 4 upload windows on the order page, and then send us via email the text you wish to use on the back of the card. Please try to limit text to 150 words. We will contact you if we run into any issues with text. What about reorders? And what if I ordered Card Samples and now wish to place another order? If you have purchased from us
before (even if you purchased Card Samples), we will have your order on file. Simply select the "Reorder"
option in the ordering page, and make sure you you enter your name and
address the same as your first order. If for some reason the name
and address are different, make sure that you notify the production staff
via email, tech@kidsarestars.com,
or call us. I'm having trouble ordering online. The pages aren't coming up. During peak internet usage hours, there may be a higher wait time for shopping pages to load. Usually, just being a bit more patient is all that is required. However, if your pages are simply not loading, we urge you to work with the pages during non-peak hours, or work with us directly with your ordering. We look forward to working with you! QUESTIONS? Please Contact Us:
support@kidsarestars.com
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