How long does it take you to process my order?
After the 2-business day
cancellation window, please allow 7 days for your order to process (most
times we're able to process your order much sooner). Then, allow up
to 5 days shipping time for your order to arrive. All in all, allow
up to 2 weeks to receive your order. We will be in touch with you
through the process. Also, feel free to contact us if you have any
questions.
What is the minimum amount
I can order?
We only require a 2-box
minimum order to process. Our shopping cart pages are set up to
process 2 boxes of cards at a time, at a cost of $24 for the 2-box order.
So, ordering a single unit of cards (i.e., 2 boxes), you will be charged
$24 per unit. When order 2 units, you will be ordering 4 boxes of
cards, and so on.
How can you print so few
cards and maintain quality at this price? Other websites require
that I order 100 cards of each design to get this level of
pricing.
We are a unique printing
company that contains the best of both worlds (as explained in our About
Us page). We have taken the best that digital custom printing has to
offer at this point in time, and combined it with a fearlessly picky staff
of individuals who each participates in the printing process.
Remember that our pricing includes a corresponding number of envelopes and
comes to you boxed.
What if I wish to cancel my
order?
Once we are notified of your
order, or receive your order via postal mail, we will send you an email
acknowledgement. We will then hold the order for 2 business days to
allow you the opportunity to cancel. During this 2 business day
window, you may contact us to cancel, and we will issue you a complete
refund. Or you may contact us to make changes in your order during
this 2 day period. However, because of the extreme custom nature of
our work, once we begin production of your order, we cannot issue any
refund, and your order will be shipped to you upon completion.
Can I see what my cards
will look like prior to placing an order?
Yes. If you would like
samples of your cards prior to ordering, please use the Card Sampler
selection on the order page. You will be mailed 4 sample cards using
the artwork and/or photos you uploaded during ordering. The cost of
ordering samples is $10 and is non-refundable. The Card Sampler will
consist of two 7" x 5" cards, and two 5.5" x 4.25" cards.
Is your work guaranteed?
Yes. Our work is
guaranteed to be error-free in the printing of text, and will be the same
product as the Card Sampler (if you ordered samples). If you are at
all uncomfortable about ordering prior to viewing our work, we urge you to
first order the Card Sampler prior to placing a full order.
What if I am not able to
upload images on the order website?
If you are not able to upload
images, and prefer to send your images to us in another format, here are
some suggestions:
1. If the images are digital (as in photos), you may attach them to
an email, and send them to our production office directly:
tech@kidsarestars.com
Please provide as much information as possible about your order and your
contact information within your email.
2. If this images are artwork, and you do not have a digital scanned
image available, you may send the artwork to us to be scanned and entered
into our system. Please use an appropriately sized non-bendable
mailing envelope, and send it to us via some method that allows you to
track the parcel. All hard copy images (artwork, photos, etc.) will
be returned to you with your order.
Mail your packet to:
Memory Maker Greeting Card Co.
873 County Road 426
Berryville, Arkansas 72616
What is the best resolution
for the images I will use or upload? Does the size (or resolution)
of the photo make any difference in uploading?
While you will be able to
upload more quickly with smaller sized digital images, we ask you to
ensure that your cards will look the best possible by uploading the
largest, highest resolution images in your files. And if you
encounter any timing out issues in uploading on the ordering webpage,
simply email the images to us as attachments.
Can I upload 4 images AND
have custom text on the back of the card?
Yes. You may use the 4
upload windows on the order page, and then send us via email the text you
wish to use on the back of the card. Please try to limit text to 150
words. We will contact you if we run into any issues with text.
What about reorders?
And what if I ordered Card Samples and now wish to place another order?
If you have purchased from us
before (even if you purchased Card Samples), we will have your order on file. Simply select the "Reorder"
option in the ordering page, and make sure you you enter your name and
address the same as your first order. If for some reason the name
and address are different, make sure that you notify the production staff
via email, tech@kidsarestars.com,
or call us.
If you ordered Card Samples, and wish to place an
ordered based on your Card Sample order, indicate any changes in the
"Special Instructions" box on the checkout page, or just send us an email.
Otherwise your order will be printed with the images you provided in your
Card Sampler order.
I'm having trouble ordering
online. The pages aren't coming up.
During peak internet usage
hours, there may be a higher wait time for shopping pages to load.
Usually, just being a bit more patient is all that is required.
However, if your pages are simply not loading, we urge you to work with
the pages during non-peak hours, or work with us directly with your
ordering.
We look
forward to working with you!
QUESTIONS?
Please Contact Us:
support@kidsarestars.com
970-319-0179
Call Monday - Friday
8am - 4pm Mountain Standard Time
